When Office Products Zeitler GmbH, a leading German provider of IT and print solutions, set out to modernize its Managed Print Services, the goal was to adopt a future-ready platform that could grow with its customers and integrate seamlessly with their ERP system. Their previous software had become outdated, with limited functionality and insufficient support, making it difficult to manage thousands of devices across varied customer environments. MPS Monitor quickly emerged as the ideal choice.
About Office Products Zeitler
Founded in 1994, Office Products Zeitler operates from Kirchheim unter Teck and Dresden, employing around 70 people. Its portfolio spans printing and scanning, IT services, digital workflows, and workspace concepts. The company’s mission is simple: deliver technology that drives efficiency, transparency, and sustainability for its customers.
Challenges and needs
By 2024, Office Products was facing growing challenges with its existing monitoring platform. Updates were infrequent, support was limited, and troubleshooting required third-party intermediaries, leading to delays and frustration.
With about 10,000 devices and many customers in the public sector, managing distributed fleets efficiently became increasingly complex. The team needed a modern, actively developed solution that could offer real-time alerts, advanced analytics, and seamless integration with their ERP (Infominds RADIX) to automate workflows and simplify operations.
Why MPS Monitor
MPS Monitor emerged as the clear choice for Office Products, offering continuous innovation, an intuitive web portal, and advanced analytics tools for customizable reporting.
The ability to deliver automated notifications ensures that customers are immediately informed about any issues or offline printers, improving service continuity and transparency.
“With MPS Monitor, the installation options fit every scenario we encounter – from on-device apps to cloud paths and multi-connector setups. It made fleet continuity more robust and reduced the chances of toner-related downtime, especially for our customers in the public sector,” said Markus Zeitler, Managing Director of Office Products.
A seamless migration
The transition to MPS Monitor began in September 2024, after successful validation of the integration with RADIX ERP. The migration process turned out to be remarkably smooth: even non-technical users could complete the installation with minimal guidance, often over the phone.
“The migration to MPS Monitor was refreshingly straightforward. In many cases, a non-IT contact could complete the installation in just a few minutes. That simplicity cut most on-site visits and immediately built confidence across our team and customer base,” said Laura Nicklich, Platform Migration Lead at Office Products.
Results and benefits
The benefits were quickly visible. MPS Monitor allowed Office Products to reduce on-site visits, simplify coordination with customers’ IT partners, and ensure a continuous flow of device data through flexible deployment options.
Automated alerts and analytics improved visibility and communication, while integration with RADIX enabled automated billing and consumables management.
Moreover, the ability to send error logs directly to MPS Monitor’s support team made issue resolution faster and more precise. The collaboration soon evolved into a strong, trust-based partnership that continues to deliver results.
“Combining MPS Monitor with RADIX turned alerts into actions. We see what matters, the right workflows kick in, and our customers experience the continuity they expect. It’s an investment that pays back daily,” added Markus Zeitler.
Looking ahead
As of 2025, Office Products manages around 6,000 devices across more than 400 customers through MPS Monitor’s platform, with plans to migrate the remaining fleet by the end of 2026.
For the company, MPS Monitor has become more than a platform: it’s a strategic partner that supports innovation and scalability across every stage of their Managed Print Services.
“Office Products’ success demonstrates how MPS Monitor’s predictive analytics and certified security features directly translate into measurable value, giving dealers greater control over costs, visibility, and customer satisfaction,” said Mark Kouwenberg, Director of Sales at MPS Monitor.
Discover how MPS Monitor empowered Office Products Zeitler to achieve a smoother, smarter MPS experience.
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The long-standing partnership between Infominds and MPS Monitor exemplifies a model of technological synergy in the Managed Print Services (MPS) sector. Thanks to the seamless integration between MPS Monitor’s remote device management SaaS platform and Infominds’ RADIX ERP software, MPS providers can optimize toner supply management, meter reading, and invoicing processes. This powerful integration enhances operational efficiency, accelerates workflows, and supports more effective resource management.
Founded in 2017 through the merger of ACS Data Systems’ software division and Ergo Software, Infominds leverages over 35 years of experience in software development and hardware sales. Operating from offices in Bressanone, Bolzano, Verona, and Munich, the company has earned a solid reputation in the ERP software market. Infominds’ flagship ERP solution, RADIX, is specifically designed to meet the unique needs of MPS operators and IT dealers. With a team of 140 experts, the company delivers innovative solutions, consultation, and support to over 2,500 customers across Italy and Germany.
The benefits of integration for MPS providers
The integration of MPS Monitor’s printer fleet management solution with RADIX offers substantial advantages to MPS providers, simplifying and streamlining operations. RADIX users gain direct access to MPS Monitor’s data—such as counters, toner levels, and other consumables—without needing separate logins or interfaces. Real-time synchronization ensures seamless and transparent fleet management.
A standout feature of this integration is its robust SLA (Service Level Agreement) monitoring. Advanced notification systems alert customers to anomalies, such as devices failing to send data, reducing supply interruptions. RADIX also leverages advanced algorithms to generate service tickets, enhancing the scheduling and efficiency of maintenance activities.
Paul Schaefer, Advisor to Infominds, highlights the partnership’s value: “Partnering with MPS Monitor allows us to offer an integrated and automated solution that simplifies operations for our customers while ensuring fast and reliable management.”
MPS Monitor’s printer monitoring platform goes beyond meters and toners, providing data on other consumables and predictive analytics for optimized technical intervention planning. For example, it can predict service needs and create tickets that allow technicians to pre-schedule consumable replacements, minimizing machine downtime.
Additionally, the Remote Web Access feature enables technicians to remotely access device panels via the RADIX console, streamlining interventions while maintaining stringent security standards. This functionality is available for compatible machines and represents a significant leap forward in automated print service management.
Looking ahead: innovation and expansion
For the past 16 months, Infominds has been rolling out RADIX+, a completely revamped version of its ERP software developed in collaboration with the University of Trento. With an improved user interface and enhanced UX/UI design, RADIX+ has been enthusiastically embraced by customers for its increased efficiency and user-friendliness. The software readily integrates new features and device data capabilities introduced by MPS Monitor, significantly speeding up billing processes and further improving efficiency.
The future looks bright for this partnership, with plans to expand into adjacent markets like Austria and Switzerland. Infominds and MPS Monitor remain committed to evolving their integration to deliver high-performance print solutions that meet emerging market demands.
Mark Kouwenberg, Director of Sales at MPS Monitor, shares his perspective: “Our collaboration with Infominds enables us to address the needs of MPS providers and client companies alike, offering reliability and solid performance. We’re excited about the opportunities this partnership will continue to create.“
With RADIX and MPS Monitor, MPS providers have access to cutting-edge tools that streamline processes, enhance productivity, and deliver outstanding results for their customers.
If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how Infominds and MPS Monitor can meet your unique business needs.
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