I had the opportunity to cooperate with the MPS Monitor support and development structure and I can confirm the high level of their resolution times and speed of analysis. The MPS Monitor solution is absolutely functional and above all a well-made product, "tailored" to multi-brand environments.
Over the past five years, having to cope with the rapid growth of our business, we needed to find a technology partner that would guarantee an efficient monitoring and management of the printer and MFP fleet on thousands of customers. We were looking for prompt and effective technical support, ease of use of the software, but also a wide range of options for integration with our business systems and processes. MPS Monitor provided us with all of this, supporting us closely in all the new initiatives and activities that we introduced, and always giving us a service of the highest quality.
About 5 years ago we started using MPS Monitor at the end of a project to expand the company equipment fleet.Without fear of contradiction, I can say that this tool is the true strong point of the whole project. Thanks to MPS Monitor we were able to establish our internal managed service. For five years now we have had zero local toner stocks, a central inventory consisting of no more than 40 toners (of a total of about 450 machines, from small to MFP), a just-in-time management of deliveries and reordering of consumables. What can I say, I hope that all the projects that I follow have the same success.
For TT Tecnosistemi, MPS Monitor has been, for more than six years now, a key tool in managing the consumables procurement processes for printer fleets under contract, in complete integration with our business management systems. Its stability and flexibility, combined to the excellent level of technical support provided by MPS Monitor, make it the ideal solution for us. In addition, the reforestation service integrated in the solution is highly valued by our customers who are sensitive to environmental issues.
For many years now our company has provided managed print services to thousands of end users, and for a long time we had been looking for a tool to monitor the fleet efficiently, without finding a solution that could satisfy us fully. About three years ago we implemented MPS Monitor, which soon became for us a valid and valuable tool, as well as a new and more efficient service activities management model, which we then successfully replicated in other areas. The advice and support from MPS Monitor proved crucial to the digital modernization and transformation of our business, thanks to a close collaboration between our companies and their great willingness to incorporate our input and our specific needs.
Managing the MPS contracts on our Customers? Easier said than done! An impossible task if you don't have the right solution....We were desperately looking for an effective, easy-to-use, complete software to allow proactive monitoring and management. We tried solutions provided by competitors but they were completely unsatisfactory. Finally, the revelation: a product which meets the needs and requirements of the partners, providing quick and expert support: MPS Monitor. Not just a monitoring software, but now an essential feature of our company processes, thanks to integration with the ERP and logistics. And how can we fail to mention a monitoring agent which is so unbelievably simple in terms of installation and configuration? Recommended for all companies that want to make savings while working better.
Giustacchini Printing S.r.l.
MPS Monitor fully satisfied that expectations that drove our decision to adopt a Managed Print Services solution: the automation of leased device counter reading and consequently optimization of the invoicing processes. Not only: we realized right away that we had obtained some additional important advantages. For example, with MPS Monitor, we completely revolutionized the consumables warehouse management logic, reducing the cost of toner by 30% in just a few months. The lowering of the warehouse costs was accompanied by an improvement in the perception of our service level because we can now provide replacement toner just a few hours after the machine sends the ink cartridge depletion signal. There is evident benefit of a timely, automated service, which does not require even making a telephone call for resupply
“What impressed us right from the start in MPS Monitor 2.0 is the greater ease of use of the platform, which is even more intuitive than the previous version. MPS Monitor 2.0 also offers new Business Intelligence and process management features that allow the level of customer service to be further improved. For example, it allows even greater drill-downs on machine data and we can be even more timely in solving any issues our customers may have.”
Cinzia CalzavaraDms-Group administrative area and acts as the company’s main contact person for the MPS Monitor project.Dms-Group