FAQ

Security and privacy

The data that MPS Monitor manages is processed in accordance with the GDPR according to two specific directives:

  • if the data processed are technical data from the devices or administrative data of the companies to which they refer (such as, for example, generic emails such as info@company.com), they are NOT personal data and do NOT fall within the scope of the GDPR. In any case, these data are processed securely in accordance with the ISO27001 standard, to which the company conforms.
  • If, on the other hand, the data processed are directly related to individuals (i.e. names, personal e-mail addresses and other data directly related to natural persons), they will be processed in full compliance with GDPR.

For more information on compliance to GDPR, please go to the GDPR page.

Installation information

It is recommended it be installed on software from Windows 7 onwards. It is compatible with Mac OS from versions 10.10 onwards, Linux Ubuntu client (latest version) and Raspberry on Raspbian.
It can be installed on Windows Server 2008 R2 and onwards.
Plotters are generally not supported by MPS because they do not display enough information on the SNMP protocol to be detected correctly (serial and toner levels), but there are special cases where you can detect data and this should be evaluated, model by model.
Yes, the software is programmed with redundancy functions. This means that by installing the eXplorer on more than one client’s PC on the same network, it will normally work using only one main PC but, when, for any reason, the agent should freeze (or the PC replaced or reformatted) the software loaded on the other PCs will take over (one at a time).
Yes, it is possible for each customer to have multiple eXplorer technologies installed. For example, on each customer one Windows version, one for Mac OS and one Futuresmart for printer can be installed. This can prevent the monitoring from being interrupted should one of the software versions stop working for some reason.
It is advisable to install more eXplorers when dealing with laptops or PCs with known operation problems. The advantage is that by enabling the autofix on the customer with more eXplorers, interruptions can be avoided and therefore printer blocks avoided should the toner run out.
They can be installed without any issues. On installing them on the same computer, the installer will recognise the previous installation and will simply add the new customer number without any issues.
The cluster is a function that allows you to continuously monitor the devices of a customer who has made installations on multiple PCs. It is activated when the default (main) eXplorer configuration stops working. In this case, the cluster allows the configuration to be transferred to the other installation performed.
Some printers recommend installing the eXplorer agent within their software. These printers include the following: Lexmark, Samsung, Canon, HP, Kyocera, Ricoh, etc.