Efficiency is the cornerstone of success in Managed Print Services’ competitive sphere. MPS providers, office equipment resellers, and IT resellers across the globe are consistently looking to improve operations through streamlining, removing inefficiencies, and cost reductions. Seamless integration with third-party ERP (Enterprise Resource Planning) software has been found to be perhaps the most effective means of bringing this about.

Why integration is important in Managed Print Services

Within the MPS sector, activities such as contract management, invoicing, and supply ordering have traditionally required much manual work. These manual activities not only utilize precious human resources but also have a higher potential for human errors, leading to financial losses as well as a detrimental influence on customer satisfaction.

By integrating MPS platforms into ERP systems, MPS providers can turn these issues into opportunities. Here’s how smooth ERP integration drastically improves efficiency:

Removing manual work through automation.

One of the most tangible advantages of ERP integration is automation of recurring administrative functions, like data gathering from counters, invoicing, and supply management. Automation guarantees data gathering to be accurate, on time, and free of errors, directly reducing administrative overheads. By removing human intervention, MPS providers can divert their resources to more strategic, added-value activities, further increasing overall productivity.

Better cash flow through automated invoicing

Effective financial management is pivotal to a successful business. Seamless integration provides automated invoicing, significantly cutting down the period between service delivery and billing. It leads to faster payment cycles, maximizing revenue management, hence enhancing cash flow. More accurate, faster invoicing also provides increased transparency and enhanced customer trust, being a strong contributor to extended customer relations.

Improved service quality through synchronization of real-time data

Real-time data synchronization between an MPS system and ERP platform enables service providers to schedule proactively maintenance schedules and fulfillment of supplies. Having access to updated, real-time data enables service personnel to identify potential issues ahead of time, enhancing both service reliability and customer satisfaction by far. As a result, service providers can deliver a better service experience, ensuring high levels of quality and loyalty from customers.

Flexible, full-featured data export capabilities

A contemporary, comprehensive MPS solution provides up-to-date data export capabilities, compatible with common formats such as Excel, CSV, XML, and PDF. It allows dealers to readily convert data to suit a range of reporting requirements, ensuring compliance and enabling informed business decisions.

Furthermore, having strong APIs included in complete Software Development Kits (SDKs) enables data from the MPS system to be easily connected to almost any third-party ERP software. Whether companies make use of common interfaces like CSV/XML exports, emails, or REST APIs, these connections are made simple and highly configurable, suiting distinct business needs seamlessly.

Seamless integration with industry-leading ERP solutions

In general MPS Monitor can integrate with almost every ERP, CRM or Service Management solution. Below you’ll find an overview of some of the back-end solutions we have integrations with:

• ECI Eautomate
• Forza
• Intuit QuickBooks
• Xero
• Vantage Online, Evatic and 2serv by Asolvi
• ADV
• Advantis India
• Jim2
• Microsoft Dynamics NAV
• Radix by Infominds
• Business Navigator by BN Solutions.

Additionally, MPS Monitor easily integrates with other third-party applications such as middleware solutions (e.g., CEO Juice) or logistics software (e.g., Distribution Management), thanks to the comprehensive set of APIs included within robust Software Development Kits. This ensures seamless connectivity beyond ERP systems, further enhancing integration capabilities.
By leveraging seamless integration capabilities with these ERP platforms, MPS providers can maximize operational efficiency, significantly improve accuracy and service quality, and achieve optimal financial performance.

Conclusion

In conclusion, seamless ERP integration is no longer an option but a necessity for Managed Print Services providers aiming to thrive in today’s competitive market. By automating manual processes, enhancing cash flow, improving service quality, and offering flexible data export capabilities, integration empowers them to achieve operational excellence, strengthen customer relationships, and ensure sustainable growth.

MPS Monitor makes integration simple and effective, offering MPS providers a powerful tool to fully leverage their potential, increase their competitiveness, and drive long-term success.
If you are not an MPS Monitor customer and would like to experience it firsthand, you can request a free 30-day trial here.

In the dynamic Spanish printing industry, where customers demand the best efficiency and precision, ADV has established itself as a leading provider of ERP solutions. Founded in 1992, ADV has constantly grown to become the major player in Spain’s printer dealer market, serving over 450 customers and boasting an 80% market share in the printing industry vertical.

With a team of 40 professionals, ADV stands out for its focus on specialized verticals and its highly customized ERP solutions. While the company has expanded into other sectors such as shipment and food industry, their core strength remains in the printing industry, where they continue to serve both medium and large dealers with tailored solutions backed by exceptional local support.

“We’re proud to say that our success in the Spanish market comes from our unwavering commitment to specialization,” says Eduardo Lopez Fuentes, Business Development Manager at ADV. “Rather than competing with large-scale ERP providers, we’ve chosen to excel in specific verticals, ensuring our solutions precisely meet the unique and changing needs of our customers.”

The integration with MPS Monitor: simplicity and automation

The integration between ADV’s ERP and MPS Monitor’s printer fleet management platform brings significant advantages to dealers and Managed Print Services providers. The partnership focuses on two critical areas: automated counter management and streamlined consumable ordering. This integration minimizes manual data entry, reduces human error, and provides real-time access to accurate device data.

The automated “counter-to-invoice” process is a key aspect of the integration between the ERP and the remote device monitoring SaaS platform, allowing administration departments to work more efficiently with real-time data synchronization. Moreover, the automated toner and consumable replenishment system helps prevent common mistakes such as incorrect device assignments, timing or customer deliveries.

“The long-term partnership between MPS Monitor and ADV represents a significant step forward for print dealers in Spain,” notes Mark Kouwenberg, Director of Sales at MPS Monitor. “By automating crucial processes like counter collection and consumable ordering, we’re helping dealers not only to save valuable time and improve their operational efficiency, but we facilitate growth and profitability. Process automation and integration are critical success factors to take a Managed Print Services business to the next step.“

A look into the future: the integration of new features

Looking ahead, the partnership between ADV and MPS Monitor is set to introduce several innovative features. One of the most anticipated developments is the integration of panel messages for error and incident reporting, simplifying and accelerating the entire process of problem management and resolution. Additionally, plans are underway to implement embedded web server access, which will transform how dealers provide remote support to their customers.

This upcoming feature will enable dealers to connect directly to their customers’ devices through a secure API, eliminating the need for customer intervention or third-party remote access tools. This capability will allow dealers to address issues such as scan-to-email problems proactively, often before customers even become aware of them.

Conclusion

As ADV continues to focus on serving the Spanish market with its dedicated local support team, this partnership with MPS Monitor demonstrates both companies’ commitment to delivering innovative solutions that address real business challenges in the printing industry. Through this collaboration, Spanish print dealers can access best-in-class ERP capabilities seamlessly integrated with MPS Monitor’s advanced print management features, creating a comprehensive solution that drives efficiency and growth in their businesses.

The long-standing partnership between Infominds and MPS Monitor exemplifies a model of technological synergy in the Managed Print Services (MPS) sector. Thanks to the seamless integration between MPS Monitor’s remote device management SaaS platform and Infominds’ RADIX ERP software, MPS providers can optimize toner supply management, meter reading, and invoicing processes. This powerful integration enhances operational efficiency, accelerates workflows, and supports more effective resource management.

Founded in 2017 through the merger of ACS Data Systems’ software division and Ergo Software, Infominds leverages over 35 years of experience in software development and hardware sales. Operating from offices in Bressanone, Bolzano, Verona, and Munich, the company has earned a solid reputation in the ERP software market. Infominds’ flagship ERP solution, RADIX, is specifically designed to meet the unique needs of MPS operators and IT dealers. With a team of 140 experts, the company delivers innovative solutions, consultation, and support to over 2,500 customers across Italy and Germany.

The benefits of integration for MPS providers

The integration of MPS Monitor’s printer fleet management solution with RADIX offers substantial advantages to MPS providers, simplifying and streamlining operations. RADIX users gain direct access to MPS Monitor’s data—such as counters, toner levels, and other consumables—without needing separate logins or interfaces. Real-time synchronization ensures seamless and transparent fleet management.

A standout feature of this integration is its robust SLA (Service Level Agreement) monitoring. Advanced notification systems alert customers to anomalies, such as devices failing to send data, reducing supply interruptions. RADIX also leverages advanced algorithms to generate service tickets, enhancing the scheduling and efficiency of maintenance activities.

Paul Schaefer, Advisor to Infominds, highlights the partnership’s value: “Partnering with MPS Monitor allows us to offer an integrated and automated solution that simplifies operations for our customers while ensuring fast and reliable management.”

MPS Monitor’s printer monitoring platform goes beyond meters and toners, providing data on other consumables and predictive analytics for optimized technical intervention planning. For example, it can predict service needs and create tickets that allow technicians to pre-schedule consumable replacements, minimizing machine downtime.

Additionally, the Remote Web Access feature enables technicians to remotely access device panels via the RADIX console, streamlining interventions while maintaining stringent security standards. This functionality is available for compatible machines and represents a significant leap forward in automated print service management.

Looking ahead: innovation and expansion

For the past 16 months, Infominds has been rolling out RADIX+, a completely revamped version of its ERP software developed in collaboration with the University of Trento. With an improved user interface and enhanced UX/UI design, RADIX+ has been enthusiastically embraced by customers for its increased efficiency and user-friendliness. The software readily integrates new features and device data capabilities introduced by MPS Monitor, significantly speeding up billing processes and further improving efficiency.

The future looks bright for this partnership, with plans to expand into adjacent markets like Austria and Switzerland. Infominds and MPS Monitor remain committed to evolving their integration to deliver high-performance print solutions that meet emerging market demands.

Mark Kouwenberg, Director of Sales at MPS Monitor, shares his perspective: “Our collaboration with Infominds enables us to address the needs of MPS providers and client companies alike, offering reliability and solid performance. We’re excited about the opportunities this partnership will continue to create.“

With RADIX and MPS Monitor, MPS providers have access to cutting-edge tools that streamline processes, enhance productivity, and deliver outstanding results for their customers.

If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how Infominds and MPS Monitor can meet your unique business needs.

 

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