Mediaform case study
Mediaform, a leading Australian Managed Print Services provider, set out to modernize operations and deliver an enhanced customer experience, without disrupting day-to-day service. By adopting MPS Monitor, the team achieved automation, deep integrations, and predictive maintenance that scale with a rapidly growing fleet.
About Mediaform
Operating nationwide with a multi-vendor fleet of approximately 10,000 devices (predominantly HP), Mediaform is recognized as one of HP’s top national partners and is committed to proactive, efficient print management.
The challenge
A legacy monitoring platform – slow to update and limited in integration – created bottlenecks for consumables, device insights, and service response. Mediaform trialed HP Smart Device Services (HP SDS) and quickly realized that the deeper, end-to-end integration they needed would be best achieved by adopting the platform underpinning HP SDS: MPS Monitor.
“Our previous solution provided basic information such as device status and toner alerts, but as our business grew, we needed something more sophisticated”, recalls Liam Matthews, Sales Director, Mediaform.
Adopting MPS Monitor
Mediaform selected MPS Monitor for its intuitive interface, robust API/SDK ecosystem, and seamless data migration – enabling a fully integrated model across ERP and help desk systems.
A phased approach ensured data integrity and zero downtime. The team bulk-uploaded customers and devices, then ran old and new systems in parallel for about 3 months to transition cleanly.
“Migrating thousands of devices could have been complex, but the process with MPS Monitor was impressively straightforward”, said Liam Matthews.
Mediaform began realizing results even before the migration was complete. Among the early wins were:
- Automated consumable management: MPS Monitor alerts now trigger sales orders in Mediaform’s ERP system, matched to warehouse inventory—improving accuracy and freeing staff for higher-value work.
- Proactive service at scale: Predictive analytics from HP SDS integrated with the help desk platform cut reactive break-fix calls by 80%, reduced on-site visits, and improved customer satisfaction.
- Outstanding partner support: Ongoing collaboration with MPS Monitor Asia ensured smooth optimization throughout the process and established a productive partnership adapting to evolving business needs.
- Future-ready growth: Mediaform is converting around 4,000 unmanaged devices into managed contracts and expanding to 12,000–14,000 devices; they’re also exploring Zebra label printer monitoring and alignment with HP’s Workforce Experience Centre initiatives.
Reflecting on the partnership, Chin Yoon, Managing Director at MPS Monitor Asia, commented: “Mediaform has fully embraced MPS Monitor’s capabilities, especially our integration tools. They have set a high benchmark for effectively leveraging APIs to optimize operational workflows, setting a new standard for managed print services providers.“
What’s next
With a modern, flexible platform and a data-driven service model in place, Mediaform is now positioned to broaden device compatibility and deepen portal integrations—delivering an increasingly unified, efficient print management experience.
Download the full case study to see Mediaform’s journey in detail or request a free trial to explore how MPS Monitor can support your MPS strategy today.
