Marco Case Study
Marco, a leading U.S. business technology provider, wanted to modernize its Managed Print Services with enterprise-grade security, seamless integrations, and a consistent customer experience under its Print Aware brand. By adopting MPS Monitor, the team achieved all their goals, strengthening compliance, accelerating rollout, and enhancing brand trust.
About Marco
With locations across 18 states in the Midwest and Northeast and a national footprint expanding to 30 states, Marco helps organizations simplify IT, voice, print, and security from assessment through ongoing managed services.
The challenge
Marco’s legacy print platform was approaching the end of its lifecycle and no longer aligned with the company’s growth vision. The team needed a cloud-native solution that could scale, integrate smoothly with existing systems, and meet rigorous security and compliance requirements – without adding operational friction for customers or staff.
Choosing MPS Monitor
Marco selected MPS Monitor for its combination of enterprise-level security, easy integration via robust APIs/SDKs, and flexible cloud architecture. Crucially, MPS Monitor’s white-label capability allowed Marco to present the entire experience under its Print Aware brand, reinforcing a clear, consistent identity across customer touchpoints.
“MPS Monitor set itself apart with enterprise-level security and effortless integration. Its innovative approach perfectly matched our strategic goals” commented Tom Wells, SVP of Copier Service & Procurement, Marco.
Implementation & go-to-market
Rollout was carefully planned and very collaborative. Marco and MPS Monitor co-created documentation and outreach materials and built a dedicated Print Aware landing page to centralize implementation and security resources – making it simple for customers to get started. Thanks to the platform’s intuitive setup, many customers completed installation independently or with minimal guidance, driving rapid adoption.
With the rollout complete, the impact was immediate. Here’s the key benefits Marco achieved:
- Stronger security & compliance: Advanced capabilities aligned with stringent standards, reducing risk and boosting confidence in their services.
- Seamless integration: Robust APIs and SDKs connect MPS Monitor with the Marco Insights Cloud Portal, improving analytics and reporting for smarter decision-making.
- Brand consistency at scale: White-label delivery under Print Aware ensures a unified experience without duplicate branding work.
- Faster onboarding, happier users: Clear documentation and a guided, self-service flow reduced time-to-value and elevated customer satisfaction.
- Ready to grow: A scalable foundation that positions Marco to expand MPS coverage efficiently.
What’s next
Building on early success, Marco plans to extend MPS Monitor across more of its customer base, leveraging advanced reporting and integrations to keep raising the bar on service quality and operational efficiency.
Download the full case study to see Marco’s journey in detail or request a free trial to explore how MPS Monitor can support your MPS strategy today.
