The print industry is going through a period of real change. Margins are tighter than they used to be, operational costs continue to rise, and customers are no longer willing to accept a reactive approach to managing their fleets. Against this backdrop, independent research firm Quocirca has just published its 2026 ACT Print Industry Ecosystem Report, and the message it delivers to dealers and MPS providers is clear: the future belongs to those who can move fast, think ahead, and deliver genuinely data-driven services.
MPS Monitor has been recognised as an Innovator in this report. Here’s what that means, and why it should matter to your business.
The Industry Wake-Up Call
Quocirca developed the ACT framework to give the print channel a clear-eyed view of where value is moving and, just as importantly, where it is being left behind. One finding in particular stands out:
“By 2030, IT service providers are expected to hold the deepest customer relationships around print infrastructure, signalling a redistribution of influence that traditional print vendors and channel partners cannot ignore.”
Hardware has never been enough on its own to build lasting customer loyalty, but the pressure to evolve is now stronger than ever. The dealers who will come out ahead are those who can offer something more: integrated digital services, forward-looking intelligence, and outcomes that customers can actually measure. The ACT framework, built around Automation and AI, Cloud, and Technology Ecosystems, is precisely the lens through which Quocirca evaluates which vendors are ready to make that happen.
MPS Monitor is one of them.
From Reactive to Proactive: The Platform Built for Dealers
Everything we have built at MPS Monitor starts from the same place: the dealer channel. Our core strategic principle “Monitor → Manage” is not just a tagline. It reflects a genuine conviction that the industry needs to move beyond simply watching devices and start truly managing fleets, end to end.
As mentioned in the report, “MPS Monitor enables dealers to move from reactive monitoring to proactive, data-driven fleet and service management through a cloud-native, analytics-led platform.”
For MPS providers and dealers, this translates into three tangible advantages.
1. Cut Costs and Protect Your Margins
For most dealers, the biggest drain on profitability is not always obvious; it tends to hide in the details. Toner over-shipments, duplicate deliveries, yields that do not match manufacturer specs, replenishment that arrives too early or too late: these are the kinds of inefficiencies that quietly erode contract margins over time, often without anyone realising how much they add up. MPS Monitor’s Supplies Intelligence Engine was built specifically to address this, using AI and machine learning to predict consumable end-of-life dates, flag yield discrepancies, and automate replenishment decisions based on what devices are really doing, rather than on estimates.
“Its models continuously learn from individual device histories as well as aggregated data from identical make-and-model groups, improving forecasting accuracy at scale.”
The practical outcome is straightforward: less waste, fewer emergency orders, and considerably tighter control over the margins on every contract.
2. Automate the Workflows That Are Slowing You Down
Time is one of the most underestimated costs in a dealer operation. Every hour spent manually logging tickets, checking device status, updating records, or reconciling data across disconnected systems is an hour that could have gone into something more valuable. MPS Monitor is designed to eliminate that kind of friction. When a device raises an alert, a ticket is automatically created and routed to the appropriate PSA or ITSM system. Escalation workflows run without anyone needing to intervene. Counter data flows directly into ERP and billing platforms, so the entire counter-to-invoice cycle becomes something that largely takes care of itself. And additionally, “Secure remote device access enables proactive remediation without requiring onsite visits.”
What this adds up to is a leaner, faster operation: one where the team can concentrate on the work that makes a difference to customers, rather than on keeping the machinery of the business running manually.
3. Run Your Entire Business from One Connected View
One of the more persistent frustrations for dealers managing large or complex fleets is the sheer number of systems involved. Data ends up scattered across platforms, and getting a clear picture of what is happening across customers, contracts, and devices requires more effort than it should. MPS Monitor consolidates all of that into a single, integrated environment. Metre data, consumables information, ERP and CRM signals, customer insights: it all comes together in one place, through a fully integrated dashboard that covers everything from fleet health and SLA performance to contract profitability and sustainability metrics.
“The platform removes data silos and enables dealers to manage operations from a single, clean, connected view.”
And with integrations across more than 100 ERP, CRM, and service management platforms, MPS Monitor is designed to fit around the workflows dealers already have in place, not the other way around.
Built for Every Brand, Every Fleet
For dealers managing customers with mixed environments, vendor lock-in is a real and ongoing concern. MPS Monitor was designed from the outset to avoid it entirely. As Quocirca notes in the report:
“MPS Monitor operates as a fully vendor-agnostic platform, supporting embedded agents and OEM APIs from manufacturers such as Canon, Ricoh, Sharp, Konica Minolta, Kyocera, Lexmark, Epson, and Zebra.”
Whatever combination of brands and models a customer’s fleet includes, MPS Monitor provides consistent visibility and control across the board, without asking dealers to compromise on coverage or capability.
The Bigger Opportunity: Becoming a Strategic Partner
There is a broader point worth making here. Quocirca’s research makes clear that customers are increasingly looking to IT service providers rather than traditional print specialists as their primary relationship for managing print infrastructure. For dealers, that trend can feel uncomfortable. But it is also an opening.
The dealers who position themselves as strategic partners and come to the table with data, insight, and a clear picture of what is happening across a customer’s fleet are the ones who will earn that kind of relationship. MPS Monitor gives dealers the tools to do exactly that. As said in the report:
“The company’s focus is to empower dealers with tools, workflows, and insights that reduce service costs, detect issues earlier, automate routine tasks, and improve margins.”
That is the kind of value that keeps customers loyal for the long term and opens the door to stronger, more rewarding partnerships.
Ready to Make the Shift?
The next chapter of the print industry will be written by dealers who lead with intelligence rather than hardware. If you’re wondering whether your current platform is ready to support that, it might be time to find out.
About the Quocirca ACT Report
The Quocirca ACT Print Industry Ecosystem Leadership Report is an independent analyst assessment evaluating print vendors and ISVs across three pillars: Automation and AI, Cloud, and Technology Ecosystems. Using a structured scoring methodology, vendors are positioned as Leaders, Innovators, or Major Players. The 2026 edition covers both OEMs and ISVs, assessing how well each is equipped to deliver the integrated, software-defined, and cloud-ready capabilities that modern print customers now expect. The full MPS Monitor excerpt is available to download below.
Source: Quocirca ACT Print Industry Ecosystem Report, May 2026. MPS Monitor is positioned as an Innovator. Vendor positioning reflects Quocirca’s analyst opinion based on submitted information and existing market knowledge.
Frequently Asked Questions
What is the Quocirca ACT Print Industry Ecosystem Leadership report?
The Quocirca ACT report is an independent analyst assessment that evaluates print vendors and ISVs based on their capabilities across three pillars: Automation and AI, Cloud, and Technology Ecosystems. Vendors submit detailed information about their products and strategies, and Quocirca scores them using a structured methodology to produce an authoritative competitive landscape for the print industry.
What does it mean to be named an Innovator in the Quocirca ACT framework?
Innovators in the Quocirca ACT framework are vendors recognised for strong market presence, disruptive capacity, and effective execution. They bring forward-looking capabilities and differentiated approaches that are reshaping competitive dynamics in the print industry, with a platform strategy clearly aligned with where the market is heading.
Why was MPS Monitor recognised as an ACT Innovator?
Quocirca recognised MPS Monitor for enabling dealers to transition from reactive device monitoring to proactive, data-driven fleet and service management. The recognition reflects the platform’s cloud-native architecture, its Supplies Intelligence Engine, extensive OEM and software integrations, and the company’s strategic direction under its Monitor → Manage principle.
How does MPS Monitor help dealers improve service margins?
MPS Monitor’s Supplies Intelligence Engine uses fleet-wide telemetry and machine learning to predict toner consumption, identify yield gaps, and automate replenishment — reducing waste, preventing duplicate shipments, and enabling just-in-time logistics. Combined with automated service workflows and remote device access, dealers can significantly lower the cost of each service call while improving contract profitability.
Is MPS Monitor compatible with all major printer brands?
Yes. MPS Monitor is fully vendor-agnostic, supporting embedded agents and OEM APIs from manufacturers including HP, Canon, Ricoh, Sharp, Konica Minolta, Kyocera, Lexmark, Epson, and Zebra. This makes it suitable for dealers managing heterogeneous, multi-brand fleets within a single unified platform.
What back-office systems does MPS Monitor integrate with?
MPS Monitor integrates with more than 100 ERP, CRM, and service management platforms, automating counter-to-invoice processes, consumable replenishment, and SLA-based service workflows. Open APIs and pre-built connectors ensure seamless connectivity with the tools dealers already use.
What security certifications does MPS Monitor hold?
MPS Monitor is certified to ISO/IEC 27001, SOC 2 Type 2, and CSA STAR Level 2. Security is embedded across the full DevSecOps lifecycle, with strong authentication controls including SSO, MFA, and role-based access policies within a multi-tenant SaaS architecture.
How can I try MPS Monitor?
You can request a free trial directly from the MPS Monitor website. The platform is designed for rapid onboarding, so dealers can start seeing value quickly, without lengthy implementation cycles.
