We are proud to announce that MPS Monitor is now fully integrated with HP’s JetAdvantage Management platform. This will enable HP printers and multifunction device dealers to access Smart Device Services (SDS) directly from their MPS Monitor portal, in order to dramatically enhance their customers’ service experience using just one integrated solution. This outstanding result was possible thanks to the close partnership between HP and Oberon Service, which is part of the team that designs, develops and supports MPS Monitor.
Below you find the full news:
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Oberon Launches Software-as-a-Service for HP’s JetAdvantage Management Platform and Smart Device Services
Joint integration on Oberon’s MPS Monitor will help dealers boost business profitability and customer loyalty through advanced and proactive managed print services support
Milan – 16 March 2017 – Oberon Service, an industry leader in monitoring and remote management solutions, today announced the integration of its MPS Monitor technology, a Software-as-a-Service (SaaS) solution for remote management of printers and Managed Print Services, with HP’s JetAdvantage Management platform. This collaboration will enable HP printers and multifunction device dealers to access Smart Device Services (SDS) directly from their MPS Monitor portal.
HP SDS is a set of cloud tools and device-based sensing capabilities, designed to dramatically enhance the service experience. It monitors and diagnoses many service needs to minimize downtime and cut costs. For example, the service can anticipate parts servicing before the part fails and avoids premature ink and toner replacement, ultimately reducing the need for unnecessary technical contact activities and interaction between dealers and end customers, such as phone calls, checks and feedback requests, while improving response time, maintenance and procurement.
“MPS Monitor’s global development strategy is more and more focused on integration with the infrastructure the device belongs to, in order to provide a comprehensive and efficient response to the end user’s and dealer’s needs,” said Giorgio Gesi, CEO of Oberon Service. “The close relationship with HP and the sharing of Smart Device Services integration give us the opportunity to meet market demands more quickly and more concretely. We expect to continue to integrate all the main features that the SDS platform may make available into MPS Monitor, and release them as quickly as possible.”
“We are extremely proud to be one of the first to release an integration with HP JetAdvantage Management on the world market, and this will be crucial to increase the value that MPS Monitor provides to HP dealers,” says Nicola De Blasi, CEO of MPS Monitor srl, the sister company of Oberon. “The driver of MPS Monitor’s success is our capacity to promptly and rapidly respond to our clients’ needs. Now HP dealers who use MPS Monitor don’t have to engage its precious technical staff in managing multiple software platforms, as they can carry out all the control and remote management activities extremely efficiently using just one integrated solution.”
“HP’s Smart Device Services technology is going to revolutionize the way our contractual channel resellers approach the management and service of HP devices,” said David Laing, Worldwide VP of Contractual Channel A3 Devices and Services Marketing, HP Inc. “Because of this cooperation between industry leaders Oberon and HP, HP resellers will be able to maximize HP MFP and printer uptime, improve customer satisfaction, and increase profitability.”
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Active since 1987, Oberon Service deals with the development and integration of advanced printing and document management solutions. From the simplest plug-n-print solutions to elaborate Print Management projects, the Oberon team supports the sales channel and the end user when selecting the solution that best suits the needs of the company and ensures certified after-sales technical support.
A portfolio of comprehensive solutions that are constantly updated by our research and development team – able to boost business productivity, analyse and reduce the operating costs associated with the fleet of printers and multifunction devices, improve storage processes and document management – has allowed more than 5 million printing devices to be equipped with Oberon technology in nearly 30 years. Solutions developed by Oberon are subjected to certification and official validation by the manufacturers of printers and multifunction devices.
For more information, please visit www.oberon.it.
With more than 320,000 printing devices and 12 billion pages monitored each year on over 36,000 end users, MPS Monitor is one of the major IoT software solutions at global level for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides an extremely complete SaaS platform for monitoring and managing printers, available on pure or hybrid Cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end users, manufacturers and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes and supply of toner in an automatic and controlled way.
The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System.
For more information, please visit the website www.mpsmonitor.com .