When Office Products Zeitler GmbH, a leading German provider of IT and print solutions, set out to modernize its Managed Print Services, the goal was to adopt a future-ready platform that could grow with its customers and integrate seamlessly with their ERP system. Their previous software had become outdated, with limited functionality and insufficient support, making it difficult to manage thousands of devices across varied customer environments. MPS Monitor quickly emerged as the ideal choice.
About Office Products Zeitler
Founded in 1994, Office Products Zeitler operates from Kirchheim unter Teck and Dresden, employing around 70 people. Its portfolio spans printing and scanning, IT services, digital workflows, and workspace concepts. The company’s mission is simple: deliver technology that drives efficiency, transparency, and sustainability for its customers.
Challenges and needs
By 2024, Office Products was facing growing challenges with its existing monitoring platform. Updates were infrequent, support was limited, and troubleshooting required third-party intermediaries, leading to delays and frustration.
With about 10,000 devices and many customers in the public sector, managing distributed fleets efficiently became increasingly complex. The team needed a modern, actively developed solution that could offer real-time alerts, advanced analytics, and seamless integration with their ERP (Infominds RADIX) to automate workflows and simplify operations.
Why MPS Monitor
MPS Monitor emerged as the clear choice for Office Products, offering continuous innovation, an intuitive web portal, and advanced analytics tools for customizable reporting.
The ability to deliver automated notifications ensures that customers are immediately informed about any issues or offline printers, improving service continuity and transparency.
“With MPS Monitor, the installation options fit every scenario we encounter – from on-device apps to cloud paths and multi-connector setups. It made fleet continuity more robust and reduced the chances of toner-related downtime, especially for our customers in the public sector,” said Markus Zeitler, Managing Director of Office Products.
A seamless migration
The transition to MPS Monitor began in September 2024, after successful validation of the integration with RADIX ERP. The migration process turned out to be remarkably smooth: even non-technical users could complete the installation with minimal guidance, often over the phone.
“The migration to MPS Monitor was refreshingly straightforward. In many cases, a non-IT contact could complete the installation in just a few minutes. That simplicity cut most on-site visits and immediately built confidence across our team and customer base,” said Laura Nicklich, Platform Migration Lead at Office Products.
Results and benefits
The benefits were quickly visible. MPS Monitor allowed Office Products to reduce on-site visits, simplify coordination with customers’ IT partners, and ensure a continuous flow of device data through flexible deployment options.
Automated alerts and analytics improved visibility and communication, while integration with RADIX enabled automated billing and consumables management.
Moreover, the ability to send error logs directly to MPS Monitor’s support team made issue resolution faster and more precise. The collaboration soon evolved into a strong, trust-based partnership that continues to deliver results.
“Combining MPS Monitor with RADIX turned alerts into actions. We see what matters, the right workflows kick in, and our customers experience the continuity they expect. It’s an investment that pays back daily,” added Markus Zeitler.
Looking ahead
As of 2025, Office Products manages around 6,000 devices across more than 400 customers through MPS Monitor’s platform, with plans to migrate the remaining fleet by the end of 2026.
For the company, MPS Monitor has become more than a platform: it’s a strategic partner that supports innovation and scalability across every stage of their Managed Print Services.
“Office Products’ success demonstrates how MPS Monitor’s predictive analytics and certified security features directly translate into measurable value, giving dealers greater control over costs, visibility, and customer satisfaction,” said Mark Kouwenberg, Director of Sales at MPS Monitor.
Discover how MPS Monitor empowered Office Products Zeitler to achieve a smoother, smarter MPS experience.
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